Privacy policy



Last updated: September 12, 2026

Privacy Notice/Policy

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

Contact Details
Email: enquiries@ojmpaper.co.uk

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

What Information We Collect, Use, and Why:
We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Customer or client accounts and records
  • Financial transaction information
  • Correspondence

Transaction information may include the items you view, put into your basket/cart, and add to your wishlist.
Device information may include information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information may include information regarding your interaction with the Services, and how you navigate the Services (please refer to the Terms and Conditions for details on the “Services”).

Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Direct Marketing 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from
- Directly from you
- Automatically through the Services, such as from your device when you visit our website and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

Information Retention
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. For instance, HMRC requires records regarding business income and costs to be kept for several years. Personal information is kept for as long as we need it.

Sharing Information Outside the UK / International Transfers
Where necessary, our data processors may share (transfer, store and process) personal information outside of the UK and you consent to this occurring by interacting with our website and Services, and you recognise that it is necessary in most cases to carry out the contract with you, the customer. We believe these data processors and separate entities comply with the UK GDPR, making sure appropriate safeguards are in place. This includes Shopify (Shopify Inc.) and Microsoft (Microsoft Corporation). We believe that they rely on recognised transfer mechanisms, and fuller details may be found on their websites, with the appropriate links outlined below:
https://www.shopify.com/uk/legal/privacy 
https://www.shopify.com/uk/legal/dpa#appendix-c
https://learn.microsoft.com/en-gb/compliance/regulatory/gdpr?view=o365-worldwide

https://www.microsoft.com/en-gb/trust-center/privacy


Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Privacy Policy using the following links (https://www.shopify.com/legal/privacy/app-users) and (https://privacy.shopify.com/en).

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and the Privacy Policy will be available on our website with the “Last updated” date visible.

How to Complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us via email:
enquiries@ojmpaper.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. Their contact and website details are as follows.
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint